Refund policy

At novairecare, your satisfaction is our priority 🤍
If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase/order confirmation is required.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been used or damaged after delivery.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
Your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Order Cancellations
Orders may only be canceled within 12 hours of purchase before processing begins.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact our support team anytime 🤍